FAQ2024-09-06T18:07:33+00:00

FAQ

Where is GREYSTONE TABLE located?2024-06-21T23:16:20+00:00

We are based in Los Angeles, California. We service Monterey, Napa, Orange County, Palm Springs, Sacramento, San Diego, San Francisco, Santa Barbara, Sonoma, Dessert cities, and the western states!

How does it work?2024-06-21T23:14:47+00:00

Add items from the website to a quote list, just like you would a shopping cart, and submit to receive rental availability for your event date and a formal rental quote. You may also email us directly or through the contact page to inquire. We deliver and pick up your rental order from your event venue.

Do you have a rental delivery minimum?2024-06-21T23:12:21+00:00

Our rental minimum for delivery is $750. There are expectations so please contact us for more information.

Can you explain inventory sizes?2024-06-21T23:10:50+00:00

You can use any size for any course. However, below is how each size is most typically used. 

PLATES:
Large Plate – Entrée
Medium Plate – Salad and/or Dessert
Small Plate –  Bread Plate or Amuse Bouche. 

FLATWARE:
Large Knife/Fork/Spoon – Entrée Course
Medium Fork – Salad, Dessert and/or Appetizer
Medium Spoon – Dessert and/or Appetizer

Do you offer will call?2024-06-21T22:46:22+00:00

Yes! You may will-call orders from our Los Angeles location in Hawthorne. Will-call orders must be placed in advance. Some restrictions apply, and pick-up/return times are by appointment only. 

Do you sell your items?2024-06-21T22:31:35+00:00

Unfortunately, we do not offer our products for purchase. All items currently listed are for rent only, and the price listed is the rental price per piece.

Do you service events outside of California?2024-06-21T22:30:16+00:00

Absolutely! Please inquire about rental minimums and transportation costs. All orders are delivered by a Greystone Table representative, and delivery fees are based on distance and travel time

Do you provide samples of inventory?2024-06-21T22:28:47+00:00

We do! We can send you inventory samples as long as you have a quote on file with us and a confirmed event date and venue. Delivery fees may apply.

Do you ship samples?2024-06-21T22:26:44+00:00

Due to the delicate nature of our products, we limit the number of pieces shipped by mail. You are responsible for all inventory and shipping fees. We see this as a case-by-case scenario. Feel free to inquire for more details.

Do you ship rental orders?2024-06-21T22:25:33+00:00

Due to the delicate nature of our products, we do not ship rental orders by mail. However, depending on the scale and details of your event and the rentals, our team is open to hand-delivering the rental items to you.

Do you carry any other items not listed on your website?2024-06-21T21:11:00+00:00

Our website is constantly updated and typically includes all our available rent inventory. We continuously add new products, so please feel free to ask if you do not see something you are looking for!

Do you set the table for my event?2024-08-09T00:43:00+00:00

Generally, the answer is no. Your planner or catering staff can usually handle this for you. If your event is local to the Los Angeles area, we may be able to make an exception, but a table-setting fee will apply. Please inquire for more details and availability.

When renting tableware for my event, do i need to wash the items before returning?2024-06-21T21:07:38+00:00

This is not a requirement. We will happily do all the dishwashing for you. Your order will include instructions on caring for your items during the rental period, and all you need to do is repack the dirty dishes and put them back into the proper crates. Our team will always wash all rental inventory when received back at our warehouse.

For what type of events do you provide tableware?2024-06-21T20:54:22+00:00

We service every type of event for all occasions and carry large quantities of inventory. While no special occasion is needed to rent tableware, some of our events include weddings, engagement parties, bridal showers, baby showers, anniversaries, bachelorette parties, birthday parties, private dinners, corporate events, Thanksgiving, holiday celebrations, intimate backyard gatherings, VIP dinner. Whatever the occasion, we look forward to setting the table with you soon!

How far in advance do I need to place my rental order?2024-06-21T20:52:03+00:00

It’s always a good idea to place your rental order early. We recommend making your reservation at least 60 days in advance. For special events, weddings, corporate clients, and trade shows, we recommend making a reservation 120 days or more in advance. We understand that changes and modifications are sometimes required and are happy to accommodate them. If your event is less than a week away, please call us at 213-757-8557 or email us to receive a quote since we have assisted many event professionals with last-minute rentals. Placing your rental order as early as possible is always a good idea!

How long can I keep my rentals?2024-06-21T20:50:34+00:00

We usually allow our clients a 3-4 day rental window, during which they can keep their rentals until pickup. However, we understand that each client’s needs are unique so we can work out pickup times accordingly.

How are your delivery and pickup fees quoted?2024-06-21T20:49:05+00:00

We offer standard delivery and pickup services for all orders. Additional fees may apply if you require more complex arrangements or delivery/pickup outside our business hours. Please contact us for more information.

What are your business hours for availability when placing orders?2024-06-21T20:46:42+00:00

Greystone Table office business hours are 9:00 AM—5:00 PM Monday through Friday and 9:00 AM—2:00 PM Saturday. We are closed on Sundays. If you prefer to pick up your items in person, our Will Call hours are 10:00 AM to 4:00 PM.
“You can submit a quote online anytime, day or night, 24/7 for your convenience. However, if you experience an emergency during an ongoing event, please call us immediately at (213) 757-8557 Extension 101. We are available to assist you with your needs.”

What happens if I need to make changes to my rentals after I’ve received a quote?2024-06-21T20:45:44+00:00

If you need to change your quote, contact us immediately. We will provide a new quote with the added items or date changes. Once you approve the latest quote, your rental quote will be confirmed upon receipt of payment or arrangements. Don’t hesitate to contact us so we can accommodate your changes promptly. Once you receive the new quote, please re-approve it to confirm your event.

What should I do if I have a question not covered by an FAQ?2024-06-21T20:39:45+00:00

We would be delighted to assist you with any inquiries. Please do not hesitate to call us at (213) 757-8557 during business hours or conveniently email us via our contact page. We look forward to hearing from you!

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